Question 1

What are Ishikozen pieces made of?

Accepted Answer

Our pieces are made by hand with natural stones, leather and organic fibers. Each stone is unique in its shape, texture and origin, ensuring that no two pieces are the same.

Question 2

What can Ishikozen pieces be used for?

Accepted Answer

Our parts are designed to:Home or office decorationMeditation or relaxation spacesMeaningful and conscious giftsConnection with nature and inner balance

Question 3

Are all pieces unique?

Accepted Answer

Yes. Each stone is individually selected and handcrafted, so each piece has its own personality, energy and design. Each stone is unique in its shape, texture and origin, ensuring that no two pieces are the same.

Question 4

Where can I see examples of how the parts are used?

Accepted Answer

In our Photo Gallery section you will find inspiration for living rooms, offices, spas and wellness spaces.

Question 5

How do I take care of my piece?

Accepted Answer

Keep the stone in a dry place.Wipe it gently with a damp cloth.Avoid chemicals or abrasive products.Do not submerge the parts in water.

Question 6

Can I request a custom piece?

Accepted Answer

Yes. If you want a special design, you can write to us through the chat or contact form. We will gladly evaluate your idea and confirm availability.

Question 7

What does it mean that the pieces accompany rituals of intention?

Accepted Answer

Our stones are designed to be more than decoration: they can accompany calm, focus, meditation or personal intention practices.

Question 8

How can I place an order?

Accepted Answer

You can make your purchase directly in our online store. Just select the piece you want and follow the secure payment process. Also to order by Whatapp (787) 973-2466.

Question 9

Do you ship? How much does shipping cost?

Accepted Answer

Yes, we ship to the entire island and the United States. Within Puerto Rico, shipping is free and arrives in 3-5 business days. To the USA we ship via USPS Priority Mail Flat Rate at $15.00, with delivery in 5-8 business days. If your order is $75 or more, shipping to the US is also free.

Question 10

How long does it take for my order to arrive?

Accepted Answer

Preparation and shipping time may vary, since each piece is handcrafted. Generally, orders are processed within 3 to 7 business days.

Question 11

Do you accept returns?

Accepted Answer

Due to the handcrafted and unique nature of each piece, we do not accept returns. If your piece arrives with any damage, please contact us within the first 48 hours.

Question 12

How can I contact you?

Accepted Answer

If you want to get in touch, you can do so through our WhatsApp (787) 973-2466 or through the form available on our website.

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